Effective Date: February 18, 2025

1. INTRODUCTION

This Privacy Policy governs the collection, use, and disclosure of your information when you use the Polline application and services ("Service"). By using Polline, you agree to the terms outlined in this policy. If you do not agree with these terms, please refrain from using the Service.

Polline is committed to safeguarding your privacy and ensuring the responsible handling of your personal data. This document provides a detailed overview of the types of information we collect, how we use and share it, and your rights regarding your personal information.

2. INFORMATION WE COLLECT

2.1 Personal Information

When you download and register for the Service, we may collect personally identifiable information to deliver a tailored and secure experience. This may include:

Mobile phone number or email address.
Name, gender, and city location.
Additional information you voluntarily provide when setting up your profile or contacting support.

If you register via a third-party account (e.g., Google or Apple), we may access data provided by those platforms, such as:

Name and email address.
Profile picture and other information permitted by your privacy settings.

2.2 Non-Personal Information

We collect non-identifiable information to optimize app performance and improve user experience. This includes:

Country of residence and general location data.
Device type, IP address, and network statistics.
Interaction data, such as app usage patterns and session duration.
Crash reports and error logs.

2.3 User-Generated Content

We may collect and store content (e.g., photos, comments, or other uploads) that you share within the app. Please note:

Once shared, you may not have full control over its redistribution.
Deleting content does not guarantee its complete removal from all systems or user devices.

3. SHARING YOUR INFORMATION

3.1 Our Commitments

We value your trust and prioritize protecting your data. We do not rent or sell your personal information to third parties without your consent, except as described in this Privacy Policy or as required by law.

3.2 With Whom We Share Information

We may share your information under the following circumstances:

Affiliates: Data may be shared with affiliated companies to enhance the Service or provide additional features.
Service Providers: Third-party providers may process your data to support app functionality, analytics, and other operational purposes.
Aggregated Data: Anonymized, aggregated information may be shared with advertisers or investors to demonstrate user engagement or app performance.

3.3 User Content

When you share content within the app (e.g., text, photos, or videos), it becomes visible to other users. Please note:

Other users may repost or redistribute shared content.
Once content is shared, its removal from all platforms and devices cannot be guaranteed.

4. HOW WE USE YOUR INFORMATION

We use the information collected to:

Verify your identity and facilitate secure access to the app.
Provide a personalized user experience and recommend relevant features.
Maintain and improve the app’s functionality and performance.
Communicate with you about updates, new features, and service-related issues.
Enforce our Terms of Use and prevent misuse of the Service.
Comply with legal obligations and respond to lawful requests from authorities.

5. YOUR USER PROFILE

Your profile information (e.g., name, profile picture, and email address) may be visible to other users, depending on your app settings. Additional details include:

If you connect through a third-party account, certain data may be imported, subject to your permissions.
You have control over your profile settings and can adjust visibility or block specific users as needed.
Any changes to your profile will be reflected in real-time across the app.

6. DATA ACCESS AND REMOVAL

You have the right to access, update, or delete your personal information. To request data deletion, contact us at [email protected]. We will:

Process your request promptly unless retention is required for legal or legitimate business purposes.
Notify you of the completion of the data deletion process.
Please note that some information may remain in backup systems temporarily or as required by law.

7. SECURITY

We implement robust measures to protect your personal information, including:

Data encryption during transmission and storage.
Regular security audits and system updates.
Access controls to limit unauthorized access to sensitive information.

Despite these efforts, no method of online data transmission is entirely secure. We encourage you to exercise caution when sharing personal information.

8. AGE RESTRICTIONS

Polline is intended for users aged 18 and older. We do not knowingly collect personal information from individuals under this age. If we discover data from an underage user, we will delete it promptly. Parents or guardians may contact us to request the removal of such information.

9. CHANGES TO THIS PRIVACY POLICY

We may periodically update this Privacy Policy to reflect changes in our practices or for legal reasons. Notifications of significant updates will be provided through the app or other official channels. Your continued use of Polline after such updates signifies acceptance of the revised policy.

10. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: [email protected]